Thank you for shopping at LightUpZA.com! We are dedicated to providing you with premium hemp THCA products and ensuring a smooth and reliable shipping experience. Please review our shipping policy below.
Shipping Locations
We currently ship to addresses within Florida. We do not ship to P.O. boxes or APO/FPO addresses. Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
Shipping Methods and Delivery Times
We offer the following shipping methods:
Standard Shipping: Delivery typically takes 3-7 business days.
Expedited Shipping: Delivery typically takes 1-3 business days.
Delivery times are estimates and may vary depending on the destination, weather conditions, and other unforeseen circumstances. Please note that business days do not include weekends or holidays.
Order Processing Time
Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a notification email with tracking information once your order has been shipped.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the selected shipping method. The shipping cost will be displayed at checkout before you complete your purchase.
Shipping Restrictions
Due to legal restrictions, we cannot ship our products to certain locations. It is your responsibility to ensure that you are in compliance with all applicable laws and regulations regarding the purchase and use of hemp THCA products in your jurisdiction.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.
Lost or Damaged Shipments
If your order is lost or damaged during shipping, please contact us immediately at support@lightupza.com. We will work with the carrier to investigate the issue and, if necessary, arrange for a replacement or refund.
Incorrect Shipping Address
It is your responsibility to provide an accurate and complete shipping address. If you provide an incorrect shipping address, we are not responsible for any delays, misdeliveries, or additional shipping charges that may occur. If the package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping the order.
Delivery Issues
If you experience any issues with the delivery of your order, such as delays, missing packages, or damaged items, please contact us at support@lightupza.com. We will work with the carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at support@lightupza.com.
