At LightUpZA.com, we are committed to ensuring your satisfaction with our premium hemp THCA products. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.
Returns
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. You must also provide the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lightupza.com and send your item to our return address (see below).
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@lightupza.com with details and photos of the damage. We will work with you to resolve the issue, which may include a replacement or a full refund.
Exceptions
Certain types of items are exempt from being returned, such as:
How to Initiate a Return
To initiate a return, please follow these steps:
Return Address
Please contact us at support@lightupza.com to confirm the return address.
Contact Us
If you have any questions about our Refund and Return Policy, please contact us at support@lightupza.com.
